Description
Locations (Remote): Must be based in either Hyderabad or Pune
About the Job
Do you want to use your outstanding technical abilities to build and nurture lasting customer relationships? Do you want to work with a category-leading, groundbreaking technology and help customers solve critical business problems?
SafeBreach seeks a Technical Account Manager (TAM) to join our rapidly-growing Customer Success team.
As a Technical Account Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as a trusted technical advisor, primary support contact, and aligned resource to your dedicated customer(s).
The TAM works with small to mid size global customers and is accountable for ensuring these customers adopt and realize the recurring value from SafeBreach. You will work closely with Directors/Managers of Security, Security Engineers, Security Architects. The end results will be increased customer satisfaction, value, retention, and expansion of the SafeBreach platform.
Who We Are
Combining the Mindset of a CISO and the Toolset of a Hacker, SafeBreach pioneered breach and attack simulation (BAS) and is the most widely used continuous security validation platform. Our platform continuously executes attacks, correlates results to help visualize security gaps, and leverages contextual insights to highlight remediation efforts.
What We Offer
Our offering to you includes a competitive selection of health & wellness policies (health, dental, vision and more), highly competitive salary, 100% remote work, flexible time off and excellent growth opportunities
The Impact You Will Have
- Provide immediate onboarding activities such as installation and training for SafeBreach’s commercial customers.
- Manage the assigned customers to the established SLA
- Assist and provide expert deployment, operational best practice
- Translate customer product usage data into actionable advice for customers
- Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives
- Take technical ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth.
- Assist customers with planning and execution of technical solution implementations and removing technical blockers.
- Lead complex implementation and onboarding projects for SafeBreach products and services.
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
- Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
- Proactively identify issues and coordinate with SafeBreach teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to archive customer activity and other key data points centrally.
Requirements
Who YOU Are
- A problem-solver with at least 3-5 years of experience in field engineering: Technical Account Manager / Senior Support Engineer (tier 3-4) - Pre-Post Sales Engineer, Professional services consultant
- Must have experience in the following technologies: SIEM (Splunk, IBM QRadar, etc), Firewalls (Palo Alto Networks), Endpoint Security, Vulnerability Management, Threat Intelligence Platforms & Pen-testing platforms.
- Strong background in the cybersecurity ecosystem (Application and/or Endpoint security)
- Multi-OS support experience: Windows, Mac & Linux
- Experience with enterprise security products and/or offerings
- Strong knowledge of cloud architecture as well as on-premise IT landscape
- Solid understanding of IT security strategies
- Knowledge of cloud technology (AWS, Azure, GCP)
- Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
- Ability to work the 4PM to Midnight shift (India Time)
What We Expect in a Great Candidate
- Exposure to the cybersecurity landscape is strongly preferred.
You will LOVE this job if
- You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack
- You are a natural team player who thrives in fast-paced startup environments, can deal with ambiguity, wear multiple hats and handle ever changing goals and priorities