Technical Support Engineer – APAC

APAC

Description

SafeBreach is seeking a Technical Support Engineer to provide enterprise-level support to our customers in APAC.

This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer issues, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.

This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation, and providing product feedback into development/product management.

Who We Are:

Combining the Mindset of a CISO and the Toolset of a Hacker, SafeBreach is the pioneer in breach and attack simulation (BAS) and is the most widely used continuous security validation platform. Our platform continuously executes attacks, correlates results to help visualize security gaps, and leverages contextual insights to highlight remediation efforts.

What We Offer:

  • Excellent growth opportunities - Make an impact in SafeBreach and your career!
  • Fully remote work and flexible PTO
  • Highly competitive salary and equity grants
  • 100% paid health and dental insurance
  • Monthly Phone and Internet stipend
  • Learning & Development stipend
  • Competitive employee referral bonus program

The Impact You Will Have

  • Act as the technical point of contact for SafeBreach Support
  • Set-up/create customer environments in the support lab
  • Replicate customer environments to troubleshoot and resolve problems, file defects, etc
  • Manage high-profile escalations to resolution, working with internal and field personnel
  • Deliver product training to support staff and others as required
  • Resolve customer escalations and drive process/policy improvements through root cause analysis.
  • Build strong relationships with partner teams: engineering, technical operations, product management, and quality assurance.

Requirements

  • 5+ years of experience supporting enterprise software products
  • At least 2 years of experience in supporting or deploying Cloud-based Security SaaS solutions
  • Strong security infrastructure experience - Endpoint (AV/EDR), Firewalls, IDS/IPS, SSL/IPSec, vulnerability management, DLP, MSSP, MITRE ATT&CK
  • Familiarity with installation, configuration and troubleshooting of applications on Windows and Linux operating systems
  • Strong understanding of cloud technology: AWS, Azure, GCP, and others
  • Exceptional written and oral communication skills
  • Willingness to be hands-on, both answering the phones and resolving tickets in the queue
  • Passionate about customer service and how it can transform businesses
  • A natural sense of urgency, initiative, and a positive team player philosophy to be reflected in daily work ethics; strong
  • Problem-solving skills and ability to handle multiple tasks under tight deadline
  • Must be located in Singapore

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