Technical Support Engineer
Customer Success - Tel Aviv, IL
SafeBreach is seeking a Senior Technical Support Engineer to provide enterprise level support to our customers in EMEA and APAC.
This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management.
This role will involve skill sets in managing customer tickets, reproducing issues, writing KBs, managing escalation and providing product feedback into development/product management.
Skills & Experience: