Description
Locations (Remote): Must be based in either Hyderabad or Pune
About the Job
We are seeking an Associate Customer Success Manager to join our fast-growing global Customer Success team.
In this role, you will execute all phases of the subscription renewal lifecycle, including creating quotes, notifying customers of renewal, identifying upsell opportunities, and closing renewal opportunities in your territory.
As an Associate CSM, you will also collaborate with the Channel, Product and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction.
Who We Are
Combining the Mindset of a CISO and the Toolset of a Hacker, SafeBreach pioneered breach and attack simulation (BAS) and is the most widely used continuous security validation platform. Our platform continuously executes attacks, correlates results to help visualize security gaps, and leverages contextual insights to highlight remediation efforts.
What We Offer
Our offering to you includes a competitive selection of health & wellness policies (health, dental, vision and more), highly competitive salary, 100% remote work, flexible time off and excellent growth opportunities
The Impact You Will Have
- Proactively manage a portfolio of existing customers to identify and close renewal opportunities
- Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
- Develop and track KPIs and Intel to identify customers with a propensity to churn
- Be a subject matter expert in building in-depth customer relationships and understanding their business goals and objectives
- Track upcoming renewals and review contracts and account health, proactively reaching out to customers approaching renewal to mitigate any issues
- Prepare renewal documentation, including proposals and contracts
Requirements
Who YOU Are
- 3-5 years of sales or customer success experience in a Customer Success/Renewals dedicated role for Cybersecurity or Enterprise IT products
- Experience in a startup environment is strongly desired
- Strong Salesforce and Gainsight knowledge
- A proven track record of achieving or exceeding renewal revenue targets
- Strong account management, sales, and customer success skills
- Ability to empathize with customers and understand their needs and pain points
- Excellent communication skills & interpersonal skills
- Creative, analytical, problem-solving, and troubleshooting skills
- Ability to work the 4PM to Midnight shift (India Time)
What We Expect In A Great Candidate
- Exposure to the cybersecurity landscape is strongly preferred.
You will LOVE this job if
- You are passionate about our mission: to enable enterprises to identify gaps in their security architecture by leveraging the cyber attack
- You are a natural team player who thrives in fast-paced startup environments, can deal with ambiguity, wear multiple hats and handle ever changing goals and priorities